Frequently Asked Questions
How long does delivery take?+
Standard delivery takes 3–5 working days nationwide. Within the Pokuase/Amasaman/Achimota area it is often 1–3 days. Valmont Express Delivery provides same-day dispatch within Accra when you order before 3pm.
How does Valmont Express Delivery work?+
Tick "Valmont Express Delivery" on any item in your cart (or the whole order). Order before 3pm and a rider is dispatched the same day within Accra. Express items get an order number ending in -E so you can track that delivery separately.
What payment methods do you accept?+
MTN Mobile Money, Telecel Cash, AT Money, Visa, Mastercard, bank transfer and Cash on Delivery (Accra & Tema). Online payments happen on a secure payment page — we never see your card or Mobile Money details.
Are your products genuine?+
Yes — we buy only from authorised distributors of Focus, Crompton, Bajaj, Havells, RR, Nexans, Tropical and Philips, and inspect every batch before it goes on sale. See our Genuine Guarantee page.
I can't find the item I need. What do I do?+
Use the "Request an Item" page — describe the item (you can attach a photo) and we'll source it from our supplier network, usually with a price for you the same day.
How do I track my order?+
Go to Track Order in the menu and enter your order number (like VE-12345678-S from your confirmation). The timeline updates live as we pack and dispatch.
Do you offer wholesale / contractor prices?+
Yes. Apply free on the Contractor Accounts page. Once approved, trade discounts apply automatically whenever you're signed in.
How does the Wiring Calculator work?+
Enter how many bedrooms, halls, kitchens etc. you have, and it instantly estimates every material you need — cables, sockets, switches, boxes, breakers — with prices, and adds it all to your cart in one click. It's free.
Can I order on WhatsApp instead?+
Absolutely — most customers do! Tap the WhatsApp button on any product, or message us directly on 054 245 1578.
Do you install what you sell?+
Yes — book a certified technician right on the site for installation, rewiring, repairs and fault diagnosis. A GH₵150 call-out fee applies and is deducted from your final bill.
What are your working hours?+
We never close — the online store is open 24/7, 365 days a year. Browse and order any time, day or night, and our team processes your order as it comes in.